We want every customer to shop with confidence. If there is an issue with your order, we are here to help.

1. Order Cancellation

Orders may be cancelled for a full refund before the item has been processed or shipped. Once an order has been dispatched, cancellation may no longer be possible.

2. Non-Delivered Orders

If your order is not delivered within the expected delivery timeframe due to shipping issues, you may contact us for assistance. If the package is confirmed lost or undelivered, a refund or replacement may be offered.

3. Damaged or Defective Items

If you receive an item that is damaged, defective, or significantly different from the description, please contact us within 7 days of delivery with photos or relevant details. After review, we may offer a refund, replacement, or other suitable solution.

4. Incorrect Shipping Information

Please ensure your shipping details are accurate when placing an order. We are not responsible for delays or losses caused by incorrect addresses provided by the customer.

5. Refund Processing Time

Approved refunds are issued to the original payment method. Processing times may vary depending on PayPal, banks, or card issuers.

6. How to Request a Refund

To request assistance, please contact our customer support team through our website contact page or your order confirmation email. Please include your order number and a brief description of the issue.

7. Policy Updates

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page.